It had been a hectic Friday at the University and I was glad when I boarded the tube that would take me to Baker’s Street station, which was closest tube stop to where I lived in London. It was a cold January day and all I wanted to do was to get into the warmth of my room. As I hurried towards the exit, I saw a notice on one side and idly glanced at it as I passed it.
What I saw stopped me in my tracks as I had seen nothing like it before. I mean, nothing like it before in India.
I was amazed to not only see an apology over a delay in the services of the Bakerloo Line (of the London Underground) that day, but also the reasons for that delay. And to top it all off, the apology was sincere and a personal one from the General Manager of the Bakerloo Line himself !
Anybody who has travelled by any system of transport in India, would understand why I was so astonished to see the apology. The only thing we get to hear are the “we regret…” or the “hamein khed hai ki…” — a line which is used for delivering a condolence message or delivering automated messages!
Can you imagine seeing such a poster or apology put out by the Indian Railways, or local transport services in the various cities of India?